Shipping & Returns
Last updated: October 7, 2026
Thank you for supporting VeryRite by shopping with us. This page explains how we ship orders from the VeryRite shop, what it costs, how long it takes and what to do if you need to return something. It forms part of our Terms & Conditions. Nothing on this page limits any rights you have under applicable consumer protection law.
Where We Ship
We ship to addresses anywhere in Canada, including the territories and rural and remote communities, and to addresses in the United States. At this time we do not ship to other countries. We can ship to post office boxes within Canada when the order is sent by Canada Post.
Order Processing
Orders are usually processed and dispatched within 1 to 3 business days (Monday to Friday, excluding Canadian statutory holidays). During busy periods, such as the holiday season or a new product launch, processing may take a little longer; if so, we will say so on the Site or contact you.
Once your order has shipped, you will receive a shipping confirmation email with a tracking number so you can follow your parcel.
Shipping Rates
| Destination | Rate |
| Canada | CA$9.95 flat rate per order |
| Canada, orders of CA$75 or more (before taxes) | Free |
| United States | CA$14.95 flat rate per order |
The applicable shipping charge, any taxes and your total are shown clearly at checkout before you pay. For Canadian orders, GST/HST applies to shipping charges in the same way as it applies to the products in your order.
Carriers and Delivery Times
We ship primarily with Canada Post. For some orders, we may use another courier service if it offers a better or more reliable option for your location. Your shipping confirmation email will tell you which carrier is delivering your order.
After dispatch, typical delivery times are:
- Canada: usually 2 to 8 business days, depending on your province or territory and how remote your address is.
- United States: usually 5 to 12 business days, including time for customs clearance.
These are estimates, not guarantees. Carriers, weather, customs inspections, labour disruptions and other events outside our control can cause delays. If your parcel seems to be taking much longer than expected, please contact us and we will investigate with the carrier.
US Orders: Duties and Customs
Orders shipped to the United States are exported from Canada and must clear US customs. We complete the required customs documentation for every US shipment. US import duties, tariffs, taxes or brokerage fees may apply, and the United States no longer generally offers duty-free entry for low-value parcels from Canada. Unless the checkout page states otherwise, these charges are not included in our product prices or shipping fees and are the responsibility of the recipient. They may be collected by the carrier before or at delivery. If a US parcel is refused because of unpaid duties, we will refund the price of the products once the parcel is returned to us, less the original shipping charge and any return charges we are billed.
Address Accuracy and Lost Parcels
Please check your shipping address carefully before placing your order. If you notice a mistake, contact us right away; we can update the address if the order has not yet shipped. We are not responsible for delays or losses caused by an incorrect address provided at checkout, but we will do our best to help recover the parcel.
If tracking shows your order as delivered but you have not received it, please check with neighbours and your building’s mail room or community mailbox, then contact us within 14 days. If an order is lost in transit, we will work with the carrier and send a replacement or issue a full refund.
Returns: 30-Day Policy
If you are not happy with your purchase, you may return it within 30 days of delivery for a refund or exchange.
- Items must be unused, unwashed and in their original condition and packaging, with any tags attached.
- For hygiene reasons, opened pens and other writing instruments that have been used cannot be returned unless they are defective.
- Personalized or custom items, if offered, cannot be returned unless they are damaged, defective or incorrect.
- Gift cards, if offered, are not refundable.
How to start a return
- Email [email protected] with your order number, the item or items you want to return and whether you would like a refund or an exchange.
- We will reply with return instructions and the return address. Please do not send items back without contacting us first, as this can delay your refund.
- Pack the items securely and ship them using a trackable service. Unless the return is due to our error, return shipping costs are your responsibility.
Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 10 business days of receiving the return. The refund covers the price of the returned items and the applicable taxes. Original shipping charges are not refunded unless the return is due to our error. Your bank or card issuer may take a few additional days to post the refund to your account.
Damaged, Defective or Incorrect Items
We pack every order carefully, but things occasionally go wrong in transit. If your item arrives damaged or defective, or you receive the wrong item, please email [email protected] within 30 days of delivery with your order number, a short description and a photo of the problem and, if possible, the packaging. We will send a replacement or issue a full refund, including original shipping, at no cost to you. If we ask you to send the item back, we will provide a prepaid return label or reimburse your return shipping.
Cancellations
You can cancel an order at any time before it ships by emailing us with your order number, and we will refund you in full. If your order is not delivered within 30 days after the estimated delivery date, you may cancel it before delivery for a full refund. These options are in addition to any cancellation rights you have under applicable consumer protection law.
Questions
For any question about shipping or returns, email [email protected] and include your order number. We aim to reply within one to two business days. You may also find an answer in our FAQ.
